Last updated: 18 August 2026.
El Mercado de Origen is the trading name of an online marketplace and intermediation platform operated by José Antonio Fraga Sánchez, tax ID/NIF 11854364A, with address at C/ Martín Soler 4, 4º dcha., esc. dcha., 28045 Madrid, Spain.
Contact: hola@elmercadodeorigen.com · +34 603 02 95 09.
1. What El Mercado de Origen is
El Mercado de Origen is a marketplace connecting customers with independent producers and sellers. The platform facilitates product discovery, order placement, the payment flow where applicable, monitoring of order handling and customer support.
Unless a product page expressly says otherwise, the seller identified on that product page is the party selling the product to the customer and is responsible for the obligations arising from that sale. El Mercado de Origen does not physically prepare or dispatch products sold by third parties.
2. Sellers and products
Sellers may be individuals or legal entities admitted to the platform. Each seller is responsible for the specific information about its products, availability, price, composition, characteristics, origin, safety, storage and compliance with applicable law. El Mercado de Origen may review, correct, hide or remove content or products where it detects errors, non-compliance or risks to customers.
3. Prices and pre-purchase information
Prices are shown in euros and include applicable taxes unless the law requires otherwise. Shipping charges, minimum orders, delivery areas and other seller-dependent conditions are displayed during checkout or in the seller information before the order is confirmed. A basket containing products from multiple sellers may result in separate shipments and, where applicable, separate shipping charges.
4. Orders and sales contracts
By confirming an order, the customer confirms that the information supplied is accurate and accepts these terms and the specific conditions displayed before payment. The sale of each product is concluded with the seller identified for that product, subject to availability and any mandatory consumer-protection rules.
If a seller cannot fulfil an order that has already been paid for, the relevant amount will be refunded to the original payment method where possible.
5. Payment
El Mercado de Origen may facilitate or technically process payment through payment service providers. Processing payment through the platform does not make El Mercado de Origen the seller of a product sold by a third party. Full card details are not stored by El Mercado de Origen where they are handled directly by the payment provider.
6. Invoicing
The invoice for products sold by a seller is issued by the seller shown on the order in accordance with that seller’s tax obligations. Customers may ask El Mercado de Origen for assistance if they need help obtaining it.
7. Preparation, dispatch and delivery
The seller is responsible for preparing, dispatching and delivering its order. El Mercado de Origen monitors correct order handling and provides customer support, and may mediate with the seller if an issue arises. Specific delivery times and conditions vary by seller and destination. See our Shipping page.
8. Problems, non-conformity and guarantees
If an order does not arrive, arrives damaged, is incorrect or the product does not match the contract, the customer may contact the seller or El Mercado de Origen. The platform will help document the issue, refer it to the seller and follow it up. No internal reporting period limits statutory consumer rights.
9. Returns, withdrawal and refunds
Physical returns are sent to the relevant seller, not to El Mercado de Origen. The platform facilitates communication and may mediate. Where payment was processed through the platform, El Mercado de Origen may technically process the refund on the seller’s behalf and to the original payment method where appropriate.
Where a statutory right of withdrawal applies, consumers generally have 14 calendar days, subject to legal exceptions. These include, among others, goods liable to deteriorate or expire rapidly, personalised goods and certain sealed goods that are unsuitable for return for health or hygiene reasons once unsealed. See the full Returns and Refunds policy.
10. Customer support
El Mercado de Origen provides assistance throughout the purchase and after-sales process. Email hola@elmercadodeorigen.com, call +34 603 02 95 09, or use the Contact form.
11. Platform responsibility
El Mercado de Origen remains responsible for its own obligations as platform operator and intermediary service provider. Nothing in these terms is intended to exclude or limit rights or liabilities that cannot legally be excluded. Each seller remains responsible for the obligations applying to it as the selling party.
12. Privacy and cookies
Personal-data processing is explained in our Privacy Policy. Cookies and similar technologies are explained in our Cookie Policy.
13. Applicable law and consumer rights
These terms are interpreted under Spanish law, without prejudice to mandatory consumer protections applicable by reason of the customer’s place of residence. Seller-specific terms may improve, but never reduce, mandatory minimum consumer rights.