100% Iberian acorn-fed shoulder ham, 10 sliced packs (black tag)

All products purchased from Hidalgo de la Jara pass three quality checks, so we are confident in their quality. Even so, if you are not satisfied, we will replace the product. The customer has 7 days from discovering the non-conformity to notify Hidalgo de la Jara. If the return is accepted, Hidalgo de la Jara will have up to 10 days to collect the product and replace it. Collection and delivery costs for the replacement will be covered by Hidalgo de la Jara.

If the returned product is incomplete or part of it has been consumed, Hidalgo de la Jara will charge the customer an amount corresponding approximately to the portion consumed before delivering the replacement. This does not affect the customer’s statutory consumer rights under applicable mandatory consumer-protection law.

To make a return, please follow these steps:

• Notify us within 7 calendar days of discovering the non-conformity that you wish to return the product. You may notify us by email at pedidos@elmercadodeorigen.com or through the contact form. Hidalgo de la Jara will inform the customer of the approximate date on which the carrier will collect the product from the delivery address.
• Once the returned product reaches Hidalgo de la Jara, it will be inspected. Where applicable, any amount corresponding to missing or consumed product will be charged, provided the returned product is otherwise in good condition, and the replacement will then be sent.
• The customer will be informed when the replacement is shipped and given an estimated delivery date.

II. Refunds to the customer

If the customer prefers a refund instead of a replacement, once Hidalgo de la Jara has inspected the returned product and accepted the return, the amount will be refunded by bank transfer or credited back to the customer’s payment card.